DSI Limited Product Warranty

Warranty Coverage Details

During the Warranty Period as defined above, if any of DSI’s products fail to function in accordance with DSI’s then-current published specifications (at the time of shipment) and  is either returned to DSI, or DSI is notified in writing prior to the end of the Warranty Period, DSI will repair or replace the product, or those non-conforming parts only, at no charge.  

For implants returned outside of warranty, DSI shall charge the standard DSI Exchange fee. The returned product must meet the same criteria outlined in the DSI Exchange Program; otherwise, DSI exchange will not apply and the customer, at its sole discretion, has the option to purchase a replacement at the current new implant price.

As a condition for replacement, DSI may request reasonable evidence showing the periods of implant duration and battery on-time such as in the form of a written log. DSI may, at its discretion, not provide a replacement under warranty absent a presentation of such reasonable evidence by the customer.

As DSI introduces new products, DSI will add these new products to the DSI Limited Warranty Policy.  In addition, as production of certain models is discontinued, DSI will have no obligation to continue to offer either DSI Exchange or newly manufactured implants of that specific model.

The customer's sole and exclusive remedy under the foregoing limited warranty is DSI will repair or replace, at DSI's option, any product manufactured by DSI which is defective in material or workmanship during the warranty periods based on the terms set forth below. No warranty will be honored if any such defect is caused in transit from the customer or by customer's negligence, alteration, operation contrary to instructions, misuse, abuse, or if used with parts or accessories not supplied by DSI.  Any defective product must be returned to DSI for repair or replacement, transportation prepaid, and must be accompanied by a Product Investigation Form that will be supplied by DSI.

Warranty Coverage for Non-Implantable Telemetry Products

The Warranty Period (WP) for all other DSI products including Hardware, Hardwired solutions, Buxco Respiratory and Inhalation instrumentation is 12 months from the date of shipment for all products. During the WP if any of DSI’s products fail to function in accordance with DSI’s then-current published specifications (at the time of shipment) and  is either returned to DSI, or DSI is notified in writing prior to the end of the Warranty Period, DSI will repair or replace the product, or those non-conforming parts only, at no charge. 

Product-specific Warranty Coverage

DSI EXPRESSLY WARRANTS ITS PRODUCTS SHALL MEET ITS PUBLISHED SPECIFICATIONS AT THE TIME OF SHIPMENT WITHIN THE APPLICABLE WARRANTY PERIODS.  DSI HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DSI DOES NOT WARRANT THAT ITS PRODUCTS WILL MEET ANY CUSTOMER’S REQUIREMENTS, THAT THE PRODUCTS WILL PRODUCE THE RESULTS EXPECTED BY CUSTOMER, WILL OPERATE IN THE COMBINATIONS (INCLUDING WITH PRODUCTS NOT SUPPLIED BY DSI) WHICH MAY BE SELECTED FOR USE BY THE CUSTOMER, OR THAT THE USE AND OPERATION OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE.

DSI DOES NOT MAKE ANY WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO THE ACCURACY OF ANY DATA OR INFORMATION GATHERED USING THE PRODUCTS AND SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES DUE TO ANY ACTION TAKEN OR NOT TAKEN BY CUSTOMER AS A result OF ANY DATA OR INFORMATION GATHERED USING THE PRODUCTS.

THESE WARRANTY TERMS ARE AN INTEGRAL PART OF DSI'S STANDARD TERMS AND CONDITIONS OF SALE.

*Warranted Battery Life for China is slightly reduced.  Details available at: https://www.datasci.com/products/implantable-telemetry/large-animal