Without good data, it’s impossible to make confident conclusions, and the quality of study data could be the difference between discovering a lifesaving therapy and inconclusive results. Everything we do at DSI is in service of helping you get the highest quality data possible…
DSICare is more than a program, it’s how we conduct our business and is reflected in our mission, values, product quality, services, and every day actions. It is simply our promise to you. Whether this is your first study, or you’ve been working with us for years, our expert team is here to support you at every step of your journey. Learn how in the sections below or view the infographic at the bottom of the page.
Review options
You have options, and it's important to consider all possibilities when choosing a research solution.
Drawing on over 30 years of experience, our expert team will consult with you to design the best solution possible with the ability to expand as your research evolves.
Purchase system
Once you're ready to place an order, know you are in good hands with our best-in-class client services team.
Flexible purchase options are available to ensure you get the tools necessary to be successful.
Install system
Once your system is received, we will make sure you get up and running quickly. Our Scientific Services team will assist in preparing your animals for the experiment while Technical Support guides you through the system setup process via phone, email, or virtual meetings. If you'd prefer a DSI team member set up the system for you, we'll make it happen.
Implant devices
Proper implantation is critical for obtaining quality data when using telemetry. If you need assistance, our team of expert surgeons is available to offer advice, procedure manuals, and videos. If you would like to be trained by our staff, or simply have them perform your surgeries, it's all possible with DSI.
Conduct experiment
We're here to help once you're ready to begin a study to ensure everything goes smoothly. However, questions don't always arise during "normal" business hours. Find the tips, tricks, and troubleshooting advice you need now with our DSI Support Center knowledge base. Prefer to speak with someone? Schedule time with our Technical Support team when it's convenient for you or use the chat function in the knowledge base.
Analyze & report data
Ever feel overwhelmed by the mountain of data produced by your experiments? We get it. Whether you're using Ponemah, FinePointe, or NeuroScore, we have experts to address your questions. If you would prefer to outsource your data analysis and reporting, our scientific services team can do that too.
Plan next study
A successful first study with our solutions is important to us, but it doesn't stop there. We make ourselves available to you on an ongoing basis through our Sales, Technical Support, Client Services, and Scientific Services teams to ensure each and every study is a success.
Additional support
We are always looking for new ways to make your life easier with tools, materials, or services. Below are a few examples of additional tools available to you:
- When applying for your grant or annual budget, don't spend hours searching for information to justify your purchase.Find sample wording for all our solutions on our website, and simply drop them into your proposal.If you need something specific, please feel free to contact us.
- Need data?Ask DSI.We may be able to provide access to previously recorded data or enable you to acquire data through Proof of Concept (POC) or Contract Research Services (CRS) options.
- When questions arise, check the DSI Support Center for the answers you need.The knowledge base is available from the Apple and Google Play app stores or online.
- You have a busy schedule and are not always able to spend unscheduled time on the phone.Arrange a meeting with Technical Support when it's convenient for you with our ScheduleOnce tool, available through the DSI Support Center app or on our website.Have a quick question? Our new chat function allows you to get the answers you need fast, without having to pick up the phone.
Staying up to date on researchers’ needs
Did you know DSI has a Customer Advisory Board (CAB)? Since 2013, the CAB has allowed us to maintain a direct line of communication with researchers in both industry and academia to get perspectives on our strategy and products directly from clients. This team has helped us select areas for strategic growth and shaped how recent products were introduced to the market. We engage with the CAB throughout the year through virtual interactions and host them annually at our facility for a full day of interaction. This level of commitment is unmatched in the industry.
Are you currently experiencing any challenges we can help with? If so, please reach out to us through one of the options below or schedule a free consultation to discuss solutions for your research goals.
Sales
Client Services
Technical Support
Data and Validation Services
Surgical Services
DSI Distributors
