Customer Service
Our primary goal is customer satisfaction through quick and personalized service. As our customer, we are continually striving to ensure that your experience with DSI will result in your advocacy of our products and services.
If you have questions or ideas on how we can improve our service, please contact us. Click on the appropriate link for quick solutions to frequently asked questions.
Product Returns - DSI serves customers around the world. To efficiently exchange transmitters or conduct any product investigation, we ask you to please select the type of product you are returning to DSI and from where. We have the necessary instructions and forms available online to help you in returning a product.
DSI offers an Expedited Transmitter Exchange Program which allows you to return designated transmitters (for a small fee). Within two business days DSI will ship refurbished devices ready for implant. The expedited delivery service is designed for fulfilling low volumes of transmitter shipments. The ability to fulfill larger expedite requests will be determined on a case-by-case basis and is subject to transmitter availability and normal shipping charges apply.
- U.S. and Canada Expedite Transmitter Exchange Program
- European Expedited Transmitter Exchange Program
- International Countries (except Europe) Expedite Transmitter Exchange Program
- Sales Order Terms and Conditions
- Purchase Order Terms and Conditions
Contact Customer Service
Toll-free in U.S. and Canada 1-800-262-9687
Outside of the U.S. +1-651-481-7400
Monday through Friday: 8 AM to 5 PM CST (except Holidays)