The Expedited Transmitter Exchange Program – U.S. and Canada
The Expedited Transmitter Exchange Program allows you to return designated transmitter models. And for an additional fee per transmitter, we will ship your transmitter exchanges within two business days. Your transmitter exchanges will be refurbished devices ready for implant.*
The expedited delivery service is designed for fulfilling low volumes of transmitter shipments. The ability to fulfill larger expedite requests will be determined on a case-by-case basis.
Advantages of the Expedited Transmitter Exchange Program
- Reduce downtime between studies during standard transmitter exchange.
- Schedule surgeries and new studies knowing your transmitters will arrive in a timely manner.
- Respond to unplanned study requests without the wait of standard transmitter exchanges.
Instructions for the U.S. & Canada Expedite Program
If you're interested in our Expedite Program, please fax a copy of your Purchase Order with the expedite fee included and the word "EXPEDITE" written across the top in bold letters to 651-481-7404.
Once the order is received, we will ship within 2 business days.
If you are Expediting Transmitter Exchanges, we will need a copy of the Transmitter Exchange Form faxed along with your Purchase Order. Return your transmitters to DSI via next day a.m. or p.m. delivery. We will also need the air waybill number at this time. You may fax this to the same number or send it by email to Customer Service.
We will not be able to ship any transmitter orders for new or exchanged transmitters until a copy of the purchase order with the expedite fee is received at DSI.
*This program is subject to transmitter availability and normal shipping charges apply. Transmitters must be received by DSI prior to return shipping. Transmitters will be shipped within two days after returned transmitters are received by DSI with a valid purchase order. The Expedite Program will not increase the lead-time for standard transmitter exchanges. The lead-time will remain 3 weeks or less for standard exchange orders.